Water Damage Restoration Company vs. Plumber: Who Should You Call?

When water damage strikes, the first question homeowners face is, “Who should I call?” In such situations, two professionals often come to mind: a water damage restoration company and a plumber. While their roles might overlap in some instances, each serves a distinct purpose. Understanding their expertise, services, and the scenarios in which you should call them is essential for resolving water damage effectively.

Exploring the differences between water damage restoration companies and plumbers, what services they offer, and when to call each to address water-related issues in your home.

The Role of a Water Damage Restoration Company

A water damage restoration company specializes in mitigating, cleaning up, and repairing damage caused by water intrusion. Their focus is on restoring your property to its pre-damage condition, ensuring the structure and environment are safe and healthy. For homeowners and businesses dealing with water damage restoration in Portland Oregon, these companies provide tailored solutions to address the specific challenges posed by the local climate and infrastructure.

are safe and healthy.Key Services Offered by Water Damage Restoration Companies

1. Water Extraction and Removal
   Using industrial-grade pumps and vacuums, restoration companies remove standing water from your property.
2. Drying and Dehumidification
   They use high-powered fans and dehumidifiers to thoroughly dry out the affected areas, preventing mold and further damage.
3. Mold Remediation
   Restoration companies are equipped to handle mold growth, which often follows water damage. They clean, sanitize, and remove mold to ensure a healthy living environment.
4. Structural Repairs
   Restoration specialists repair damaged walls, floors, ceilings, and other structural components of your home.
5. Contents Restoration
   They clean, dry, and restore water-damaged furniture, electronics, documents, and other belongings.
6. Insurance Coordination
   Many water damage restoration companies assist with documenting the damage and communicating with your insurance provider, streamlining the claims process.

When to Call a Water Damage Restoration Company

• After a flood or significant water intrusion.
• When water has damaged structural elements or personal belongings.
• If there’s a risk of mold growth due to prolonged exposure to moisture.
• For comprehensive restoration after plumbing issues have been addressed.

The Role of a Plumber

Plumbers are skilled tradespeople who specialize in installing, repairing, and maintaining water systems. Their focus is on identifying and fixing the source of water-related issues.

Key Services Offered by Plumbers

1. Leak Repairs
   Plumbers locate and fix leaks in pipes, faucets, and fixtures, preventing further water damage.
2. Pipe Replacement and Maintenance
   They repair or replace broken, corroded, or burst pipes, restoring proper water flow.
3. Appliance Installation and Repair
   Plumbers handle water-related appliances such as water heaters, dishwashers, and washing machines.
4. Drain Cleaning
   They clear clogged drains, preventing backups and water overflow.
5. Water Supply and Pressure Issues
   Plumbers resolve problems with inconsistent water supply or low water pressure.

When to Call a Plumber

• If you notice leaks, dripping faucets, or burst pipes.
• When you have clogged drains or toilets.
• To install or repair water-based appliances.
• For issues with water supply or pressure.

Who Should You Call?

1. Burst Pipe

• Call a Plumber First: A plumber will repair or replace the burst pipe, stopping the water flow.
• Then Call a Water Damage Restoration Company: Once the pipe is fixed, a restoration company will address the water damage, ensuring your property is thoroughly dried and repaired.

2. Flooding from External Sources

• Call a Water Damage Restoration Company: For floods caused by heavy rain or natural disasters, restoration companies handle water removal, drying, and repairs.

3. Slow Leaks

• Call a Plumber: A plumber can locate and fix slow leaks in pipes or fixtures.
• Then Call a Restoration Company: If the leak has caused extensive damage or mold growth, a restoration company will address those issues.

4. Sewer Backups

• Call a Plumber First: Plumbers resolve the root cause, such as clogged or damaged sewer lines.
• Then Call a Restoration Company: Restoration companies clean and sanitize the area, removing contaminants and preventing health risks.

5. Appliance-Related Water Damage

• Call a Plumber: For water heater leaks, dishwasher overflows, or washing machine issues, a plumber fixes the malfunctioning appliance.
• Then Call a Restoration Company: If the water damage extends to floors, walls, or personal belongings, a restoration company can help.

Advantages of Hiring Both Professionals When Needed

Plumber

• Resolves the source of water problems quickly.
• Prevents further water leakage or overflow.
• Provides permanent fixes to plumbing systems.

Water Damage Restoration Company

• Mitigates immediate water damage.
• Prevents secondary issues like mold and structural decay.
• Restores your property to its original condition.

By understanding the roles of each, you can ensure a coordinated approach that resolves both the cause and the effects of water damage efficiently.

The Importance of Timing

When dealing with water damage, timing is critical. Delays in addressing the issue can lead to:

• Mold Growth: Mold begins to develop within 24–48 hours of water exposure.
• Structural Damage: Prolonged exposure weakens wood, drywall, and other materials.
• Increased Costs: The longer the damage remains unaddressed, the more expensive the repairs become.

Acting quickly by contacting the appropriate professional is the key to minimizing damage and costs.

How to Choose the Right Professional

When selecting a plumber or water damage restoration company, consider the following:

1. Credentials and Experience
   • Look for licensed plumbers and certified restoration specialists (e.g., IICRC certification).
2. Availability
   • Choose professionals who offer 24/7 emergency services, especially for urgent situations.
3. Reviews and Recommendations
   • Check online reviews or seek referrals from friends and family.
4. Insurance Coordination
   • Restoration companies that assist with insurance claims can simplify the process.
5. Specialization
   • Ensure the professional you choose specializes in the specific service you need.

Conclusion

When water damage occurs, understanding whether to call a water damage restoration company or a plumber is crucial for resolving the issue effectively. While plumbers focus on addressing the root cause, restoration companies, like USA Water Restoration, handle the aftermath, including cleaning, drying, and repairs.

In many cases, you may need both professionals to ensure the problem is fully resolved. By acting quickly and coordinating their efforts, you can restore your home efficiently and minimize long-term damage. Whether it’s a leaking pipe, flooding, or appliance failure, knowing who to call and when can make all the difference.